Built to Order Terms and Conditions
Order Overview
While we try to keep our normally stocked products on hand and ready to ship, occasionally we may be out of stock on a particular item. Some of our specialty products are built to order only and not normally stocked. In either case, if you would like to place an order for a built-to-order item, we require a deposit equal to 50% of the purchase price to secure your order.
This deposit helps cover our parts costs and pay our vendors. The bill of materials cost on our products is very high, so most of the deposit will go just towards the raw components to build your specific unit. This allows us to have the necessary cash flow to keep our production running smoothly. Bandwidth Audio uses many bespoke custom parts and components, which are sometimes ordered in small quantities, so we want to keep our vendors happy.
We ask that customers please be patient as your order progresses through our production process.
Quality takes time!
Deposit Terms and Conditions
Built to Order items require a 50% deposit of the full product purchase price up front, prior to starting production of your item. Once the deposit is received, your spot in our production queue is secured with an assigned serial number which will be issued on a first come first serve basis.
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Before we receive your deposit we will communicate the approximate completion date.
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Approximate completion date is based on your position in our production queue, as well as our estimated lead time on various components. Please bear in mind that other orders may be ahead of yours.
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While we work to produce built-to-order products in a timely manner, the hand-built and highly custom nature of our products sometimes means delays with vendors due to supply chain constraints, stocking issues, and other unforeseen issues.
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Please note that while post-COVID supply chains and component availability have improved, it can still remain highly unpredictable.
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We will continue to keep you informed as your order progresses through production and if there are any additional delays.
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Once we start ordering parts and components to build your specific item, then your order has officially entered production.
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We use your deposit to cover the parts costs and pay our vendors.
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The bill of materials cost is very high, so most of your deposit goes directly into component cost.
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If you need to cancel your order after it enters production, we will withhold the cost used to procure the parts for your order from the deposit amount since our vendors have already been paid.
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The full deposit amount is non-refundable, unless the order is canceled before it has entered production or we cannot complete your order, in which case we will inform you as soon as possible.
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Your order may not be able to be completed because of unavailability of key components, unexpected limits on our resources, or other unforeseen circumstances.
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If we cannot complete your order, your deposit will be returned to you.
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Any delay in the estimated completion date, which is communicated to the customer, does not mean we cannot fulfill and complete your order.
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Once your item has completed production, we require payment of the remaining balance which includes the deposit balance, applicable tax, and shipping costs.
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Once we receive this payment balance, your item will be packed and shipped.
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Should we not receive the payment balance within 15 days after informing you that your item has completed production, we reserve the right to charge a late payment penalty of 10%.
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Should we not receive the payment balance within 30 days after informing you that your item has completed production, you have forfeited the sale, and we will withhold the entirety of the 50% deposit.